REQUEST SUPPORT

SCRATCH A DOG AND YOU’LL FIND A PERMANENT JOB.

You can QUICKLY submit a support ticket using one of four ways.

BEST PRACTICE: Please include your name, clinic name, four-digit org ID, contact email and phone, and as many details about the issue(s) as possible. Include a screen shot, patient name, invoice #, item description or function description if possible, the more information you can provide, the quicker our team can dive into your support ticket and provide a resolution.

Please note: Contacting our support system and team with the same issue all four ways at once only adds tickets to our support team list and increases the time it takes to return to each client.

  1. In your Hippo Manager App, simply click the “help” button to submit your request instantaneously (recommended) or
  2. Fill out the form below or,
  3. Call our customer service and client support extension on 877-819-0159 ext.2 and talk to a friendly representative, or, leave a detailed message or,
  4. Email our support line directly support@hippomanager.com and include the best practice items as described above.

Watch Our Self-Guided Tutorials for Frequently Asked Support Questions

Please note:  All support tickets are attended to in the order they are received with the exception of emergencies (outages or system failures).  You can expect communication from a dedicated Hippo Manager support specialist within 24 hours via the information that is provided.

Always include, your name, clinic name, four-digit org ID, contact email and phone, best time to contact and as many details about the issue(s) as possible. Contacting our support system with the same issue all four ways only adds tickets to our support team list and increases the time it takes to return to each client.

We value your time and appreciate your patience, thank you for being a member of our Hippo Herd.

Our Support Hours:

M-Sa 8a-8p EST

All inquiries received on Saturdays or after 5pm will be triaged and answered according to business impact with the exception of emergencies (outages or system failures) which will receive immediate attention.

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SUBMIT A SUPPORT TICKET

Your Name (required)

Your Veterinary Practice Name (required)

Your Email (required)

Contact Phone (required)

Support Issue Subject (required)

Your Support Issue Detail (required)

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