Product Updates

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Our only business is software, so we are laser-focused on providing you the most robust, flexible and collaborative product on the market. Development is driven by customer feedback and needs. We focus on continuous improvement and rapid feature release, with no downtime, backups or maintenance disruptions for your practice.

Do you need assistance or have an idea for a new feature or update? Please contact Support at 877-819-0159 ext.2  our support line directly .

Check out our live and online training opportunitiesTraining and support are always free and unlimited at Hippo Manager.

Expanding Customer Support Hours

September 3, 2020

You asked and we listened!  We now have expanded customer support resources to include a team of agents dedicated to answering calls to the Hippo Manager support line 24/7/365. 

What does this mean for my hospital or clinic? 

Our phone lines are always monitored by a real person based in the United States, 24/7/365. If you have a support issue after our core support hours, or our team of Hippo experts are working with another customer, an agent will log your support request. The expanded support service will then arrange for a Hippo expert to get back with you quickly.

Core Support Team Hours are Monday – Saturday, 8:00 a.m.- 8:00 p.m. EST. All inquiries received outside of this block are answered and logged by the expanded support service, and you will receive assistance by our team of experts during core support hours. Important: Emergencies (outages or system failures) and issues that are causing considerable business impact for you are escalated to receive immediate attention, even outside of core support hours.

How Do I Reach Support?

Customer support is still free and unlimited, and our team can be reached via email at  or via phone at +1 (877) 819-0159 ext. 2. It’s the same number and same great service, with expanded service so someone is always available to answer the phone. 

Customer Update

August 7, 2020

Some Hippo Manager users may have experienced a slowdown in product speed this afternoon.  As of 2:45 p.m. EDT, the issue has been resolved. We sincerely apologize for any inconvenience or disruption this may have caused you or your customers. We have resolved the issue caused by an abnormal uptick in activity.  All systems are operating normally and data integrity is unaffected.

This Saturday, August 8, 2020, starting at 11:00 pm EDT we will perform an upgrade to our infrastructure to address increased activity and provide faster speed for you during peak volume.  

This update will provide increased performance and capacity to Hippo Manager, resulting in a smoother user experience. The upgrade process can take up to two hours. During this time, there may be some minor performance impacts to the Hippo Manager application. At the end of the process (around 1:00 a.m. EDT), there will be about 15 minutes of downtime while the database is restarted to enable the additional capacity.

If you have any questions, or need further assistance, please reach out to our support team at +1 877 819 0159 or . We will be closely monitoring this situation over the weekend. Thank you for your patience and for being a part of the Hippo herd.

Major Whiteboard Enhancement

Released August 5, 2020

Scheduler Issue Resolved

This morning, some Hippo Manager users may have experienced an issue in the scheduler that caused the “Switch to this Patient” button in appointments not to function properly.  We sincerely apologize if this caused you or your customers any inconvenience. We resolved the issue as of 11:45 a.m. ET. 

As a part of this update, you will need to please clear you browser history and cached data. This step must be done on any device experiencing the issue. Also, if you are experiencing any slowness in the software, rest assured that this will resolve as the day progresses, and could also improve after clearing your cache.

If you have any questions, or need further assistance, please reach out to our support team at +1 877 819 0159 or .  Thank you for your patience and for being a part of the hippo herd.

What’s New:

Whiteboard tracks the status of each patient checked in the clinic, streamlining communication internally. With a quick glance, you and your team will know the status, location and treatments needed for each checked-in patient. Use on a TV screen, iPad, tablet, laptop or monitor at at PC workstation

Actions needed by your practice to Implement:

  • Automatically added to your Chose Action Screen
  • Participate in training session or review QSG to get started

How do I use it at my practice?:

  • Display whiteboard on TVs or monitors throughout your hospital – refreshes automatically!
  • Keep it open on a separate tab or duel monitor at your computer workstations
  • Easily viewable on an ipad
  • Check on your practice in real-time from home
  • Updated automatically upon check-in through the scheduler

Training and Resources:

Treatment Sheets

Released August 5, 2020

What’s New:

Treatment sheets track the care needs of an animal the moment they check in. These replace paper travel sheets that some practices use, and are incorporated in the whiteboard so you can see the current status and needed workflow for each patient checked in the clinic. Treatment sheets are designed to work hand-in-hand with your scheduler to reduce manual entry and automatically update your patient charting notes.

Training and Resources:

How do I use it at my practice?:

  • Updated automatically upon check-in through the scheduler
  • TIP: Pre-load items and services into common visit types in the scheduler so they automatically generate a treatment sheet, chart note and an invoice for those appointment types that always have the same steps.

Training and Resources:

  • Automatically added to your Chose Action Screen
  • Participate in training session or review QSG to get started
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