Product Updates

NEW: Integration with Zoetis Diagnostics

December 14, 2020

Product Announcements:

Hippo Manager is excited to announce integration with Zoetis Diagnostic! VETSCAN® labs seamlessly and directly integrate into Hippo Manager. This two-way sync means requisitions and results are easily accessible to veterinarians and staff within our platform.

First, you will make the requisition in Hippo Manager, then process the lab work. The integration works through VETSCAN FUSE, a bidirectional communication system that enables seamless workflow between your practice management software and your point-of-care diagnostic instructions for enhanced connection between practice and laboratory. You will access the results  in the Lab/Test results widget under the patient profile within Hippo Manager.

Actions for your practice:

• Contact your Zoetis Sales Representative for information and to set up your VETSCAN FUSE. 
• Watch the webinar training
• Download the User Guide
• Watch the tutorial video to see how it works. 
• Read more here. 

Reporting Access Changes, Hippo 2.0 sneak-peek

December 6, 2020

Product Announcements:

Beginning on Sunday, December 6, Hippo Manager is temporarily removing user access to a small number of detailed and summary reports to refresh them. These were previously available under the Reports menu from within the application. After careful review, we determined these reports led to the performance impact some customers experienced earlier this week. The reports affected include:

• Detailed Reports: Receiving, Customer, Employee
• Summary Reports: Sales, Categories, Customer, Suppliers, Items, Employees

All other reports remain available to you from the Reports Menu. Hippo customers can still access these eight reports by contacting our Support team until new reports are released as a part of Hippo 2.0, planned for launch in mid-January 2021. Take a sneak peek below at the new interface!  More information on Hippo 2.0 will be emailed to you throughout December and into the new year.  

Actions for your practice:

• Between now and mid-January, if you need the previously specified detailed and summary reports, please contact Support during Core Hours and we will provide you with your requests within two business days.  These reports are only available to users with the required access levels. 
• Watch for much more information on Hippo 2.0 from info@hippomanager.com to your email that you use to log in to Hippo Manager.  The release is anticipated for mid-January.  Over the next few weeks, will provide you and your teams training opportunities, short videos and an overview on what to expect. Hippo 2.0 will provide:
  
  • Improved and expanded reporting functions 
  • Improved user experience, including fewer clicks for common tasks
  • Easier use on tablets and mobile devices
  • Easier access to update provider assignments on the check out screen, improving provider production management tracking

Self Service Suite and Customizable Forms

New Release: Tuesday, October 13, 2020

What’s New:

Customize Practice Setup in Self Service Suite 
Under the administration widget, super users are able to add, edit or update different categories to their preference, including species, breeds, colors, hydration status options, markings, genders and mucous membrane options. Super users can add, update or delete entries. These updates previously had to be done through Hippo Manager Support.

Custom Forms to Use with Pet Owners

Thanks to feedback from Hippo Herd members, you can create your own custom forms connected to patient and owner information for use with pet owners. This new feature is particularly helpful for customizing your own discharge instructions, post anesthesia instructions for dental or surgery visits, client education topics, consent forms and more.  Super users can create branded custom forms by uploading PDF files and merging data fields, and once created, they are accessible by any user in your practice. When you print forms for client signature, they will automatically populate the fields you selected from Hippo Manager.

Available fields include but are not limited to: Patient Fields, such as name, age, breed, gender, marking, color, species, date of birth, microchip number, license number; Owner Fields, such as name, address, email, phone; Doctor Fields,  Date, Time and more. You can collect signatures after printing the form, take a picture or scan the form, then simply drag and drop to attach to the patient record. Please note: electronic signature is not an option at this time.

Reset Negative Quantity Inventory to Zero

Super users can access a widget in Inventory that gives you the option to reset any inventory that is at a negative quantity level to zero.

Actions for your practice:

• Watch the training
• Download the QSG – Self Service Suite
• Download the QSG – Custom Forms

Major Whiteboard Enhancement

Released August 5, 2020

Scheduler Issue Resolved

This morning, some Hippo Manager users may have experienced an issue in the scheduler that caused the “Switch to this Patient” button in appointments not to function properly.  We sincerely apologize if this caused you or your customers any inconvenience. We resolved the issue as of 11:45 a.m. ET. 

As a part of this update, you will need to please clear you browser history and cached data. This step must be done on any device experiencing the issue. Also, if you are experiencing any slowness in the software, rest assured that this will resolve as the day progresses, and could also improve after clearing your cache.

If you have any questions, or need further assistance, please reach out to our support team at +1 877 819 0159 or support@hippomanager.com.  Thank you for your patience and for being a part of the hippo herd.

What’s New:

Whiteboard tracks the status of each patient checked in the clinic, streamlining communication internally. With a quick glance, you and your team will know the status, location and treatments needed for each checked-in patient. Use on a TV screen, iPad, tablet, laptop or monitor at at PC workstation

Actions needed by your practice to Implement:

• Automatically added to your Chose Action Screen
• Participate in training session or review QSG to get started

How do I use it at my practice?:

• Display whiteboard on TVs or monitors throughout your hospital – refreshes automatically!
• Keep it open on a separate tab or duel monitor at your computer workstations
• Easily viewable on an ipad
• Check on your practice in real-time from home
• Updated automatically upon check-in through the scheduler